Support
Welcome to our Support Page. Find fast answers to common questions about ordering, file uploads, and proofing in our FAQ section below. Still need assistance? Fill out our contact form and we'll reply to you soon.
FAQ'S
Our application will accept JPEG, PNG, TIF and SVG files.
To avoid blurry prints, all images and artwork be at least 300 DPI (dots per inch) at their actual print size.
For Print items, design in CMYK (Cyan, Magenta, Yellow, Black) to avoid unexpected color shifts. For web or social graphics, design in RGB (Red, Green, Blue) to look brighter on screen.
Yes, the app and ordering process allows for a full screen review of your product before it goes to print. The Basys team will also review all items for final approval before printing.
You can cancel or edit your order as long as it is still in the Pending Proof or Awaiting Approval stage. This is typically 24 hours.
Turnaround time is typically 5 days for printing + shipping. We ship ground FedEx.
We can offer expedited 3-day and 4-day production turnarounds on most items for an additional rush fee, which you can add as a message during checkout.
Get In Touch
Please fill out the form and we will answer shortly.